Since outdoor air pollutants may penetrate into hotels, indoor air quality (IAQ) has recently developed as an important criterion for tourists’ decision to choose traveling destinations and for business travelers to select accommodation. Thus, some hoteliers have raised concerns about the negative effects of emerging air quality issues on guests’ experience and are willing to invest in improving the IAQ. Unlike the hotel’s currently offered services and products which are observable, the improved IAQ is almost invisible and the mitigation technology of air pollutants is new to hoteliers, consumers and researchers in tourism. Hence, the search and understanding of the relationship of signals communicating hotel’s effort on air quality enhancement and booking intention plus the mediating and moderating factors become the main objective of the research and can fill the knowledge gap plus meet the practical need. The study found that the more reinforced IAQ effort included in the website presentation, the higher the travelers’ booking intention. The travelers’ trust in the hotel partially mediated the relationship between travelers’ perception of reinforced IAQ effort input by hoteliers and their booking intention. Further, the study finds that the enhancement of online booking intention does exist in a segment of travelers who are high health-conscious. Additionally, the influence of health-conscious traveler’s perception of hotel IAQ enhancement effort via the portal on the dependent variable—hotel booking intention was statistically significant. The findings enable hotel managers to have a deeper understanding of the relationship between the potential customers’ booking intention on hotel rooms and the online marketing communication signals mediated by their trust in the hotel’s cleaning air effort. The results can serve as a reference for designing more effective marketing communication programs and channels for hotels’ endeavor to improve indoor air quality, especially sustaining the tourism development in the post-epidemic era. Additionally, the study unveils some applied measures in improving hotel air quality not being documented in hospitality and tourism journals.
Chillers consumes the largest amount power in subtropical hotels. To monitor chillers’ power usage is of critical importance in energy control. This study attempted to establish the benchmark of electricity usage of hotel chillers and elucidate how the benchmarking results can be integrated with the various types reports for monitoring purposes. A survey of 20 waterfront hotels in the city of Greater Bay Area was conducted and 13 complete samples were used in the analysis. Multiple regression with selected 12 parameters—outdoor temperature, solar radiation, wind speed, cooling degree days, room occupancy, number of employees, service types, and unequally sized chillers were employed. The investigation found that the mean electricity usage of a chiller is 118 kWh/m2 on an annual basis for a deluxe waterfront hotel. The analysis excluded air-conditioned floor area, an exploratory variable, as the valid factor in the chiller’s electricity usage. While the overall R2 of the modeling equation for the whole year was limited to 0.76, the explanatory power of equations for humid spring and deep summer reached 80%. Hoteliers may harness this exercise as a reference to monitor and report the performance of key energy production facility per the Environment, Social, and Governance (ESG) guide.
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